Re: Ignored by business banker

We are business customers at FNB East London Vincent Branch. When our branch was closed down in Southernwood, we received terrible service from the Vincent branch until Sonwabise Nosenga assigned himself as our business banker. Since then we might as well not have a business banker. We receive replies to about 1/5 messages. It has taken the better part of 3 months to change banking signatories. The staff reply about 7-10 days after an e-mail is sent and phonecalls are hardly ever returned. We are FNB customers in our personal capacity as well and we will be loathe to change banks but we are totally frustrated and unable to operate. The above cannot be attributed to COVID because it took about 3 months to change signatories last year as well. Call centre enquiries and the FNB complaints line bear no fruit. It's a pity that we have to resort to naming and shaming people to get basic service.