RE: FNB account *** - [External Email] [REF:***]

I am a trustee of Aurora Sands HOA. We utilize an FNB business account for levies and transactions. During the covid 19 lockdown we changed managing agents. Naturally we had to transfer the FNB account from one managing agent to another. So... Asking FNB client services person by the name of Jackie to do this has been the most painful, long drawn out affair that one can imagine. It would not surprise me if this ***********, useless, person working for FNB dos so once every two weeks and by some chance has any intellect and ability to resolve these matters.

Please FNB get someone capable and competent to assist and resolve this matter. Failing to assist will result in closure of the account and moving this ENTIRE ACCOUNT to another bank where services will hopefully be better rendered.