NL
NEELS L

1 reviews | Active since May 2015

02 May 2015, 14:58

RE: Can_A|_t comment on service because there are not

We app**** for a temporary overdraft on the business account if not mistaken the 20 April. The business account was opened via on-line so they informed me to contact the business call centre. After 4 day I phoned them and they told me that the request was declined due to my credit record. I told them it is impossible my record is clean. I immediately request an ITC enquiry and everything was cleared, no defaults, no summons. I visit the bank and then they told me I am a high risk customer because my business account is only open 9 months but my business operates for more than 6 years. No proof of repayment ability was requested. I lodge a complaint no feedback!!! . I phone again ***). Then the lady informed me she will refer the matter to management. Three days later nothing. Shame<br> What is the problem FNB bank?? <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2015, 09:17
Official
Hello abcl045,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)