Re-Bad Servisces

I have a cellphone contract with Fnb Connect and I had agreed with them they must debit my account on the 25 of every month and the will load on the 1 of every month. On the 02 December 2015 I noticed that there was no airtime, data & sms loaded on my cellphone. I called Fnb Connect to find out why there was no airtime, data, Sms loaded on my cellphone. I was told they debited my account on the 19 November 2015, and there was no money and that was the reason that they did not load airtime, sms, data. When I told the agent that I did not give them permission to debit my account on the 19, she just said, she just said she apologised for that mistake. I told the agent all I want is the airtime, data, sms for December 2015 as its not my fault that they tried to debit my account on the wrong date. All the agents promise me to escalate the problem to their team leader who will investigate and give me the feedback and since the 02 December 2015 I have not heard anything from Fnb Connect.<br> <br> I hope your intervation will assist in this matter getting resolved.<br> <br> Thank you<br> <br> Yours Faifhfully<br> Mr Mudau Milingoni Michael