1 reviews | Active since May 2010
Re-Advance declined. Bank altered policy to extent payment terms and interest rate. Shocking.
<p>I app**** for a re-advance on my current Home Loan with FNB. FNB declined the re-advance. I have app**** for similar before and was approved. No amendments made to term conditions. Apparently FNB changed their policy. If an applicant asks for a re-advance, they extent the home loan period to 20 year. *********. Why would I extent my home loan from the remaining 9 years back to 20 years. Theft? And on top of it they will also increase my interest rate. Wow.</p> <p>Thus busy discussing moving my bond to another bank. Good luck FNB. POOR customer service.</p>
Good day Mr. andriese
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. andriese
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***