NJ
Neels J
1 reviews | Active since Jun 2015
23 Jul 2019, 12:07
Re: ***NF
This is now ridiculous. After being notified that my cred card is eventually at my branch,only to get there and there is no card. This saga is now nearly 4 week old. The moral of the story stay away from FNB online banking for ordering cards or trying to rectify an error. Go to your branch.
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Replies (3)
FNB (First National Bank)'s replyOfficial
23 Jul 2019, 14:33Good day Neels,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Jul 2019, 14:33
Official
Good day Neels,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
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Neels J's updateReviewer Update
23 Jul 2019, 14:44And as we have just discovered the card is in my wife's name.
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Neels J's update23 Jul 2019, 14:44
Reviewer Update
And as we have just discovered the card is in my wife's name.
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Neels J's updateReviewer Update
24 Jul 2019, 13:15Yesterday at 17.15 I get a call from FNB Private Clients assuring me that a new card will be ordered and I will receive it no later than Friday. Now at 13.05 I get another call from FNB Private Clients requesting my detail .........yes to order me a card.It's a circus staffed by clowns.
NJ
Neels J's update24 Jul 2019, 13:15
Reviewer Update
Yesterday at 17.15 I get a call from FNB Private Clients assuring me that a new card will be ordered and I will receive it no later than Friday. Now at 13.05 I get another call from FNB Private Clients requesting my detail .........yes to order me a card.It's a circus staffed by clowns.