RE: ********** NF

RE: ********** NF - This reference no is for a matter raised with FNB regarding the abrupt withdrawing of funds from my bank account without my permission, This matter was later explained to me the reasons the funds were taken. In agreement between both me and the bank agreed they can keep the funds but on agreement that the credit card account is closed. They agreed verbally but requested that it be put in writing and I be sent a copy, till today I ve not received it, despite me sending them several emails on this matter. My fear is that the bank will repeat the same thing next month and I cannot afford for this to happen again. Please assist