RCP Left unexplained

<p>I have been e-mailing the info FNB e-mail address and have advised those who contacted me; that when they hand me a number to call, i am always sent from one part of the call centre to another.</p> <p>If you are so eager to help your customer why do YOU not call them yourselves to confirm and ask the security questions?? Hopefully now that i have logged this complain, you will actually try to make the time to actually try to assist me, please see below:</p> <p>Good Day</p> <p> </p> <p>Looking at the statement, I only realised now that my interest is being calculated before my debit order reflects in this account. This is a massive issue to me as per my previous loans that I have had even when interest is being calculated on the same day as the debit order, the debit order always reflects first and then interest is calculated.</p> <p> </p> <p>I somehow feel as if I am being ****** here, as extra interest is being added before the reflection of the payment; and there cannot be a delay in payment as it is from FNB to FNB. If this is going to continuously happen, I will have to place a stop order on this and do an EFT as my salary normally reflects a day before.</p> <p> </p> <p>If I had to go back and look at my statements from the very start, and this has then always been happening, it means that I have been ****** from the start, because if my instalment reflected before the interest is calculated then my interest would at least be a little less than the normal calculation; and the instalment can reflect before interest as I have a loan with Capitec Bank and my instalment goes off on the same day my interest is calculated which makes it a full month until interest is calculated, but also I know that at least it is calculated after my instalment reflects and to top it off; it’s from FNB to Capitec.</p> <p> </p> <p>I don’t mind you calling me to try and explain this; but I will need it on e-mail as well…</p> <p> </p> <p>All my contact details on your system is up to date and in use; please use my work landline number though as I have a problem with my cell phone right now..</p> <p> </p> <p>Yours Sincerely</p> <p>Miché May</p> <p> </p>