GG
Grant G

1 reviews | Active since Oct 2015

15 Oct 2015, 13:42

RCP FEE for PLS + Account overdrawn charge

I looked at my bank statement this morning and notices a #RCP FEE FOR PLS deduction on my account. I have no idea what this deduction is, so using google I found that this is a fee you pay when your debit order doesn't go through in time.<br> Checking the bank balance a few days before this deduction, I did have sufficient funds in my account, I always ensure that I have money in my account on time for deductions. Also, i received a text stating that my account was overdrawn. I check and then transferred from another account to bring the balance back to a positive one. the next day i get another text message stating that my account if overdrawn again! So I log in and it was FNB charging me for the being overdrawn the previous day!! How does that logic work!!<br> I used to be a great advocate for FNB services but I think its time i search elsewhere for my banking solutions.<br> I want these errors rectified and my money back, for all these fees that were deducted when I had funds!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2015, 08:54
Official
Hello grantgg,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 789137.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)