1 reviews | Active since Apr 2011
#RCP FEE FOR PLS ***
Good day<br> <br> On the 26 January 2016 I took a Revolving loan with you (FNB) and the term of the agreement was repayment of R1352 p/m which is what I agreed to. I notice that from February and now in March you are debiting my account R 57.00 which I don't understand what it is for. I called your cellphone banking and spoke to Gavin who explained that it is for my Revolving loan which I found to be a load of ****. <br> <br> I have been banking with you and took a number of credit with you none of this ******* ever happens before. Ordinarily when you calculate my repayment you package into one installment repayment never separate. I have a bond which is inclusive of whatever else administration jargon that you bill me and it is never separate payment with some **** code #RCP FEE FOR PLS. I have my suspicion of what this #RCP FEE FOR PLS is for and I made it categorically clear to the lady who called me after taking the Revolving loan that I was not interested in whatever else addition to the loan she was offering/talking about. I thought I made myself clear to her but to my surprise she proceeded to offer me what I didn't agree to. Section 16 of the Consumer Act doesn't allow you (FNB) to do that
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893511.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893511.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
