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shaun M

1 reviews | Active since Feb 2013

28 Aug 2015, 06:19

RCP FEE FOR PLS ***

So i have been getting this message for the past few months (RCP FEE FOR PLS ***)<br> today i finally googled what it meant and saw that this is a fee you pay when your debit order doesn't go through in time... i do have a debit order for a loan with FNB that i requested to come off on the 26th as i only get paid on the 25th from a nedbank account so it takes a day<br> when i spoke to someone at the bank i specifically said make the debit order happen on the 26th?<br> in no way is this my fault because how is it i managed to setup all my other debit orders perfectly.<br> someone at the bank clearly made a mess up and now i have been paying for it.<br> this is like theft due to *********** staff at FNB <br> i pay a huge amount on bank chargers and have been with FNB since i was 15 think its time for a change!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2015, 09:13
Official
Hello shaun12,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 749320.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)