RR
Robert R

1 reviews | Active since Feb 2016

03 Feb 2016, 11:09

RCP FEE deduction !!

Hi <br> <br> I Had a RCP FEE FOR PLS amount of R57 go off my account today.<br> <br> I have checked my statements and do not recall, neither can I see, this amount ever being debited from my account in the past. <br> <br> I went into my Broadacres branch today to enquire. Since I have discovered that there was a technical glitch in the past 24hrs that caused my debit order for my loan account to not be debited off my cheque account. As a result of this debit order not going off I was subsequently charged R57 for the RCP FEE. <br> <br> I would like this issue clarified and the RCP fee refunded back into my account.<br> <br> <br> All the best

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2016, 12:37
Official
Hello RobRussell,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 861487.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)