1 reviews | Active since Sept 2019
Raymond West-Evans
I live in Zambia and the only way I can do my business is through Online Banking. Yesterday I wanted to transfer money from my Cheque Account to my First Card Account, but only to get an error code. I tried today again but got the same error. I the got hold of Kamo on the FNB chat line, which then seemed to working great. Kamo advised me that my account had been blocked and I had to go through to their ***** Department. This is went the problems started. To phone any corporate company becomes a nightmare. I even told Kamo. I was not able to get hold of the ***** Department. So once again I went on the Chat Line to see if someone could help me. But from this morning till now I have been unsuccessful. You wait hours for someone to response to your chat. I even mention on the Chat Line that this is ridiculous that we have to wait for so long. I am been charged Dr. Interest on my First Card Account and need to transfer money into this account to bring it to a credit balance. Please can someone help me!!!!! Kindly not my contact number is Zambia is +***38
I received an email from FNB from the care center. They informed me that if i need an update on my query I need to contact them on "For updates contact ***/***"
So this morning I did and this is my responce, things are only getting worse:-
Your message did not reach some or all of the intended recipients. Subject: ID *** Sent: 9/25/2019 7:29 AM The following recipient(s) cannot be reached: '***/***' on 9/25/2019 7:29 AM Server error: '501 5.1.3 Bad recipient address syntax'
Can you believe this!!!!!!!
I received an email from FNB from the care center. They informed me that if i need an update on my query I need to contact them on "For updates contact ***/***"
So this morning I did and this is my responce, things are only getting worse:-
Your message did not reach some or all of the intended recipients. Subject: ID *** Sent: 9/25/2019 7:29 AM The following recipient(s) cannot be reached: '***/***' on 9/25/2019 7:29 AM Server error: '501 5.1.3 Bad recipient address syntax'
Can you believe this!!!!!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
I am pleased to report that my problems with FNB have been resolved. It is just sad that I had to go to these measures to rectify the problems that I was experiencing.
I would like to thank Calvin from First Card who contacted me direct in Zambia and sorted out all my problems for which I thank him very much.
Thanks to all once again.
I am pleased to report that my problems with FNB have been resolved. It is just sad that I had to go to these measures to rectify the problems that I was experiencing.
I would like to thank Calvin from First Card who contacted me direct in Zambia and sorted out all my problems for which I thank him very much.
Thanks to all once again.