MK
Mohammed K

1 reviews | Active since Aug 2011

22 Feb 2019, 11:12

Rather Use Hellopeter instead of Premier Banking

This is really getting old. It's easier to log a Hellopeter complaint than it is to call the Premier call centre. In future, I will just come here, FNB should make this an official channel.

Called the Premier Call Centre, call cut after 5 mins of waiting. Tried the online chat, 44th in line, when I eventually get a consultant, he cannot advise me as he is not trained to.

Anyway, back to the query, I need an account for a Trust. I don't need trust services, I don't need a will, or estate planning. I simply need an account for a Trust where I can pay and receive money. What options does FNB have for me?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2019, 12:57
Official
 Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***. 

Regards, Hello Peter Complaints Team 

*** (option one)