GN
Gerhard N

1 reviews | Active since Apr 2016

30 Apr 2016, 08:39

Rather spend advertising money on call centre and call centre staff.

E-wallet not working!!!! Phoned FNB call centre, Holding on for more than 30 minutes, still holding!!! No answer. Please remove your adds from radio en television as you don't know how to give proper service. Your adds are a joke!!! Rather spend the money on personal to answer calls!!!! Yes yes yes they answer :-) After 45 min, operator not able to help. Maybe call again. NOOOOO!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2016, 10:35
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 915938.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)