Rather keep your money in your mattress

<p>Originally I was very happy with FNB, been with them for 3 years, earning good ebucks, with reasonable interest rates on credit. I use the word reasonable loosely, as ABSA still gives me better credit card rate, even though I only hold a credit card with them.</p> <p>But then, to my utter dismay, I gave in to the continual subliminal and direct marketing, of the false appeal of Premier banking. This switch was a pivotal moment in my banking sentiment, as I have lost all faith in FNB.</p> <p>After upgrading to Premier, my credit card interest rate was hiked by 2.6%, without any notice or communication. On the 3rd of May I lodged a query, after noticing this on my bank statement. I was then told that in order to review my interest rate, I need to submit my payslip, despite this not being my request. This displays the level of intellegence and compassion for customers being app****.</p> <p>Three weeks later, FNB has still not succeeded in a task as simple as explaining why my credit card, in good standing, interest rate was hiked. Follow ups with the premier banker involved only gets the "Sorry, no feedback received from card devision yet" reply, or in layman's terms, "F*** off paying customer, I'm having lunch"</p> <p>Be honest and advertise your "premier" service as the "get lost and go f*** yourself, FNB does not care" service.</p>