bB
bradleywileman B

1 reviews | Active since Jul 2011

22 Jun 2016, 08:22

Rate Review

<p>Hi,</p> <p> </p> <p>Please send me the criteria necessary to accomplish a successful rate review?</p> <p> </p> <p>I have never missed a bond payment, never requested a payment extension and have paid in over R100 000 extra on my bond?</p> <p> </p> <p>I got a mail stating the rate review was complete and the rate is considered favourable and cannot be bettered. This is impossible. I have friends who took 100% bond at Nedbank and received a better rate?</p> <p> </p> <p>Maybe I should consider moving my cheque account, credit card and bond elsewhere?</p> <p> </p> <p>Regards,</p> <p>Brad</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jun 2016, 09:43
Official

We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.

Do expect communication from one of our subject matter experts very soon.

We apologize for the inconvenience caused. Your complaint reference is 945933.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)