RAND MERCHANT PRIVATE BANKING IS NOT WORTH IT FOR ME

Just a review to hopefully document my experience with RMB PRIVATE BANKING. R499 per month for last 10 years or so. EVERY SINGLE BANKER I HAD, and I have had at least 3 ( with the exception of 1) provided me not poor service, BUT SHOCKING SERVICE. I have finally decided to downgrade my RMB "PRIVATE" BANKING to the ordinary lowest package available.

EVENTS

1) Contact my banker asking direct advice on whether I should settle my WESBANK account of Home loan ( the amounts outstanding were similar and I had come into a large sum of money) 2) Banker set up an appointment to discuss for next day. Asked very INVASIVE questions about how much jewelry I had, whether I wanted to emigrate etc. I was a bit taken aback as it seemed unrelated to my query but was assured she was going to analyse my portfolio and revert with a settlement figure within the week. Bear in mind I had a settlement figure I just needed to know which account was preferable to settle.

3) Days go by and its one and half weeks later, bearing in mind capital interest is being accumulated on my loan accounts, so I send a reminder to ask where is my feedback. I simply get a PDF downlaod of my WESBANK account stating what do you think and sorry for the delay. No ADVICE WHATSOVER, and a PDF which I already had plus it cost me time and money waiting for this feedback. I WILL BE REPORTING THIS TO THE BANKING OMBUD.

3) I send a complaint /ESCALATION TO HER SERVICE MANAGER

Service Manager for my banker, states PRIVATE BANKING is less transactional now, more advice, ok so where was the advice? Secondly seemed to have made excuses for the bankers delay "saying its unlike her". But can I give her a chance? There was no shock expressed at her colleagues behavior, in fact she seemed to think I should accept it.

I have subsequently requested a downgrade, which I believe will happen BUT if anyone wishes to contact me, PLEASE let it be the person in charge of the SERVICE MANAGER i.e. AREA MANAGER FOR RAND MERCHANT PRIVATE BANKING.

In the meantime the delay has cost me money therefore BANKING OMBUD will be contacted.