Rand Merchant (fnb)Bank most useless private bank by far

I am a RMB customer since last year when I came back to RSA.

On the 1st of April 2025 a unauthorized charge to my card was done to the amount of R 24 000.

Upon recieving the notification I immediately contacted the bank and told them there's something wrong do not release the funds on the 7th the proceeded to do so.

I registered the case with FNB disputes on the 1 April case number ***.

After funds were paid to avis I contacted avis and the claimed the funds was returned.

I have since then provided Keegan Pickard all the phone recordings and mails from avis the funds are paid back.

Everyday I have to follow no one gets back to me they not dealing with this with urgency or any empathy but yet I joined RMB because it's the most prestigious bank account to have but the service does not match that any shape or form.

Yesterday fine example I got transferred 5 times between the ***** and dispute departments because they don't know how to handle the case.

It will be sad if I have to resort to go to the National Financial ombudsman to try and have this resolved.