Rand Merchant Bank Service Leaves Much to be Desired

The sad part about my visits to Hallo Peter is that I always to complain about businesses I have been loyal to for years, and a lot of those complaints is FNB.

I have been with the bank for over 15 years, and with RMB for around 2 years. I must say, the service received as an RMB client is no differnt, and where we are meant to have private bankers that drive our interests, its easier and quicker to walk into a branch, call customer service or the chat function.

I have been unable to fully appreciate the FNB offering (despite paying the high fees with RMB), owing to a temporary residents permit that limits the service the bank can give me, which I understood and everything was twice as hard to obtain, opening the account, getting a credit card etc.

On the 23rd of March, I was awarded Permanent Residency after 8 years of waiting. This was a happy time for me and my family as I could now buy my first car and look forward to owning a home.

Straight from Home Affairs, I went into FNB Woodmead to update my residential status and on Monday 27th of March, app**** for Car Finance. To Date, there has been no update on the application which I have lost hope in and will possible visit other banks for this.

On Friday 31st March, I received some funds from overseas into my PayPal which was linked to my account for withdrawal and I previously had no issues to draw but now, there was a block stating that I cant withdraw because of permit issues (which I went to the branch and updated). I escalated this to my private bankers on Friday and at the time of this complaint, still no resolution.

To say I'm disappointed is an understatement. Im actually sad that despite being loyal, there is little to no benefit.