Rand Merchant Bank - no assistance at all.

I wrote about my unhappiness with RMB on the 16th of September. To date NOBODY has contacted me despite about 10 messages saying I’d be contacted. Yet again, I am shocked and upset and the lack of client care. My previous note on Hello Peter said: NO help from RMB when I need it! Extremely disappointed with Rand Merchant Bank! In these hard times and after being a loyal customer for so many years, I am told in the most formal and un- customer centric tone, that nothing can be done for me. Nothing. I always pay. I’ve stayed. I sing your praises to everyone and yet, when I need help, my bank is absent and totally aloof. All I need is to consolidate my debt after a hard Covid road. Shocked and saddened!