Rand Merchant Bank, Deplorable Customer Service

<p>This is my second post regarding RMB. Service levels are shocking.</p> <p>1) I find I have to constantly follow up on action items. My last email went unanswered for more than a week, with a second follwu up still pending. I had to revert to the call line, which of course takes an incredible amount of time .</p> <p>2) Smart Device. App****. Got a refernce number. Called to to follw up. Application does not exist. Asked to call again., which I did so a few times, total number of time on calls more than 1 hour. Still no joy. Complained to service suite, since I feel contacting mhy banker will be a fruitless exercise. Service suite semds me a standard respose to apply by callling the centre for Smart Device. WHY AM I BEING REFERRED BACK THERE WHEN ALL THAT LINE GIVES ME IS HELL.</p> <p>3) I would like an explanation on the breakdown on service levels. Why should I HAVE a Private BANKER when I actually spend hours on the phone from pillar to post not to mention the cost of the 087 numbers??</p> <p> </p>