******...bad customer service

I am a young black woman who stays in Pretoria, I went to menlyn square to open an account with my husband on the 4th of may 2016 at 14:35 and my ticket number was 135. I got good customer service at the door but to my surprise I got a very ****y disgusting customer service. There was a gentle man who didn't have his name tag on who had black hair and white. Instead of him assisting us with Opening an account he told us that he cannot Open an account for my husband because his passport looked doggy,he further insulted us by asking why does it look like that. He made us feel like we are going to rob the bank or *****stars , instead of telling us what the procedure is or verify the the passport he just told us we must leave because FNB doesn't assist foreigners. He was sooo rude to an extend that he just left us and still went to stand by the door. I didn't expect such treatment from this white man I hought we are leaving in a democratic world and out of all places FNB has been good to me as a South African citizen but they treat foreigners like ****. I am closing my account,my mum is alos doing the same and I will spread the word about FNB nad their customer service.