RACIAL PROFILING AND RIPPING ME OF ON MY BOND

I HAVE BEEN CONTEMPLATING CLOSING ALL MY ACCOUNT AT FNB FROM MY JOINT SAVING ACC, PREMIER CHEQUE ACC AND TO MOVING MY SMART BOND TO ANOTHER BANK. I HAVE RECEIVED THE WORST TREATMENT FROM THIS BANK AND I HAVE HAD AN ACCOUNT FOR OVER 8 YEARS WITH FNB. THIS IS THE WORST BANK EVER, THEY RIPPED ME OFF ON INTEREST-RATES ON MY BOND. TODAY I DECIDED TO INVESTIGATE CHARGES ON MY SMART BOND ACC, BECUASE I KNOW IAM ON A FIX RATE, AND THE CONSULTANT WAS CLUELESS ON HOW TO EXPLAIN ALL THESE CHARGES, BESIDES HIM TELLING ME ABOUT COMPOUND INTEREST. THEN I ASKED HIM ABOUT THE ADVANTAGES ABOUT PAYING EXTRA ON MY BOND AS I HAVE BEEN PAYING EXTRA ON MY BOND, HE THEN TOLD ME THAT THE MONEY THAT I HAVE BEEN EXTRA IS IN A DIFFERENT ACC AND IT WAS NOT ALLOCATED TO MY BOND, THE EXTRA MONEY TOWARDS MY BOND WAS NEVER PAID INTO MY BOND, MEANING FNB WAS PUTTING THIS MONEY IN OTHER ACCOUNT SO IT CAN MAKE MONEY FOR THEM WHILE MY BOND INCURS THE EXTRA CHARGES BECUASE MY EXTRA PAYMENT SHOULD HAVE REDUCED MY BOND. THIS BANK HAS GIVEN ME NOTHING BUT **** SERVICE AND THEY DID A RACIAL PROFILING ON MY WIFE, AND OFFERED OVERDRAFT, PETROL CARD,ETC THIS HAPPENED WHEN SHE CHANGE HER SURNAME FROM MABASO 2 SMITH.