Racial Profiling
i bought my house in 2016, purchase price was R800 000 and I was requested to pay 20% deposit, which is R240 000, instalment was R7800. It was my first house and I was happy and I was signing and never thought of such a big corporation can reap me off, I paid R7800 for 7 years without skipping any instalment and with the deposit I already it comes to R895 200 the money I already paid to FNB, I borrowed the R240 000 from my pension fund and I was only granted R160 000 and I borrowed R80 000 from my friend to cover my deposit, I was renting for 12yrs and I was finally happy to own my property, I didn’t pay much attention to anything
My colleague, white male bought the property in my neighbourhood, same price and same interest rate, 100% bond was granted to him and his instalment was lower than mine and no deposit was required, his instalment was R7700 and he never paid the deposit and his instalment was lower than mine, my wife was an employee of First Rand Ltd (FNB) and she qualified for some discounts/benefits and I was banking with FNB for more than 14yrs at that time, they financed me few cars and my credit score was top notch, they approved my bond whilst I was paying them the instalment of the 2014 Golf 7 Gti bought through Wesbank, if my credit score was low they wouldn’t approve me a car and a house at the same time.
I’m paying my house +-R8000 My pension powered home loan R2000 My friend I’m paying R1000 for his loan all this for a house that is less than R800 000 whilst my white neighbour with a credit score that is lower than mine and his spouse is not working for FNB is paying R7700 for the same property on the same residential area with the same price,
my finances are strained I can’t keep up, I request a loan on my bond for R58 000 from the R895 200 I already paid to FNB on the 2nd of May 2023 and I was promised a feedback within 14days, 14days elapsed and I made inquiries and I was assisted by Mbali Mabaso from Homeloans, I sent her all the requirements requested, she kept quiet for 14 days ignoring my messages/emails when I was requesting feedback after another 14days, in total I waited 29 days for feedback and none was provided, I asked for assistance from care@fnb and around 18:00 in the evening on the 30th May 2023 she emailed me out of the blue and requested my proof of residence which I sent 14days ago already
I received this after my complaint that someone will call me and explain to me what happened “ Dear Valued Customer
FNB General Complaint reference *** has been sent to Home & Structured Lending Solutions (HSLS). ***.
A Consultant will contact you within 24-48 Business hours.”
The lady phoned and all I heard from her was she doesn’t know what happened for me to be paying my instalment and the deposit requested, individuals differ, I presented to her my facts about my first bond approval from SA Home Loans that was 100% and no deposit required and I offered to share the approval with her via email, my white colleague paying lower instalment and no spouse working for FNB and no deposit required from him and still he pays less than me, I asked for an independent body that can check what happened with my application and she said there’s no such thing, FNB will be a player and referee at the same time, to date I’ve been a client of FNB private client for the past 21yrs, if we can calculate how much I have paid in service fees to FNB all this year’s 😩🙆🏻♂️🙇🏻♂️😤