Rachel Safedi should not work at FNB bank as she ruins their customer service reputation by providing horrible service. Or rather no service at all in my case.

I have been dealing with Rachel Safedi from FNB Transactions Monitoring department and I have never ever gotten such bad service. She should not carry a title of Customer Service consultant as she is everything else than providing service. I have a non-resident account and she has been holding back my funds (large amount) or not released them even though I have provided every single document and proof that she has requested. 2 months have passed and over a month ago she completely stopped her communication. I have been in contact with FNB branch in the city I am living in and they have approved all the documentation to be correct. Further my attorney has emailed her about this matter. Now looking at the reviews, I see that she has done the same for several other FNB clients. How this woman is even employed by the bank is beyond my understanding. This is the worst service I have ever received.