RACHEL PILLAY OF FNB CREDIT DEPARTMENT - A ***** HIDING BEHIND A CORPORATE WALL

<p>I HAVE BEEN WITH FNB SINCE 2002 BUT NOT FOR MUCH LONGER THANKS TO THIS RACHEL PILLAY.</p> <p> </p> <p>I HAVE A DEBT AGREEMENT AND A REPAYMENT SCHEDULE WITH FNB SINCE DEC 2015.</p> <p>I HAVE BEEN MEETING MY END OF THE AGREEMENT AND MAKING MONTHLY PAYMENTS.</p> <p> </p> <p>THE INITIAL PAYMENT WERE MEANT TO BE R600/ MONTH BUT AFTER MAKING MY FIRST PAYMENT I GOT A CALL AND THE BANK DECIDED I HAD TO PAY R1200/MONTH RATHER THAN R600/MONTH.</p> <p>I AGREED AGAIN AND KEPT PAYING THAT.</p> <p> </p> <p>I RELOCATED OUT OF SOUTH AFRICA IN END AUGUST 2016 AND STILL KEPT MY PAYMENTS.</p> <p> </p> <p>IN OCTOBER THE SYSTEM FNB USES STARTING HAVING PROBLEMS AND THE PAYMENT I MADE TOWARDS THE DEBT WAS RESENT TO MY ACCOUNT. AS I AM NOT IN SA I RELY ON MY EMAILS FOR NOTIFICATIONS ANDI DO NOT GET ANY SMS TO INFORM ME OF THIS SITUATION. I DID HOWEVER GET A PAYMENT NOTIFICATION BY EMAIL. I KEPT ON MAKING PAYMENT IN NOVEMBER 2016 AND DECEMBER 2016 UNAWARE THERE WAS A PROBLEM. IN DECEMBER THE SAME THING OCCURED.</p> <p> </p> <p>I DO A TRANSFER USING MI ID NO AS A REFERENCE AND THEN I GET AN EMAIL CONFIRMING THE PAYMENT YET THE TRANSFER IS RETURNED TO MY ACCOUNT!!!!</p> <p> </p> <p>NOW THIS LADY RACHEL PILLAY WHO CAN SEE ALL THIS HAPPENING ON MY ACCOUNT DECIDES WITHOUT NOTIFIYING ME TO JUST GO INTO MY ACCOUNT AND WITHDRAW R8000 IN EARLY JAN 2017 AND THEN R5700 ON JUST 3 DAYS AGO!!!!</p> <p> </p> <p>MY PERSONAL BANKER JOSEPHINE KHOZA (WHO BY THE WAY IS THE ONLY REASON I STAYED WITH THIS BANK) KEPT GIVING ME THE RIGHT KIND OF SERVOCE AND FOLLOWED UP WITH THE CREDIT DEPARTMENT AND PILLAY RACHEL TO FIND OUT WHY HAVE THEY DONE THAT. </p> <p> </p> <p>RACHEL PILLAY COULD SEE THAT I HAVE KEPT TPO THE AGREEMENT AND THAT THEY HAVE A FAULT IN THEIR SYSTEM . THE ENTRIES ARE THEIR FOR ALL TO SEE! YET SHE JUST SAYS THAT SINCE IN ANY CASE I WAS PAYING THE DEBT I SHOULD NOT COMPLAIN!!!</p> <p> </p> <p>NOW EXCUSE MY FRENCH: RACHEL PILLAY IF YOUR SYSTEM HAS A FAULT AND I STICK TO THE PAYMENT PLAN THAT I SIGNED UP WITH YOUR BANK! WHY THE HECK AM I HAVING AND AGREEING TO THAT PAYMENT PLAN IF THE NEXT THING YOU JUST PUT YOUR GREEDY HAND INTO MY ACCOUNT AND TAKE WHATEVER YOU WANT!</p> <p> </p> <p>THE WORST PART IS THE LIE THAT I DIDNT MAKE THE PAYMENT AS AGREED WHEN SHE CAN SEE THAT CLEARLY IN HER SYSTEM!</p> <p> </p> <p>THIS LADY CANT JUST BEHAVE LIKE LAWS AND AGREEMENTS MEAN NOTHING SIMPLY BECAUSE I OWE 13000 TO THE BANK, THAT SHE WORKS IN THE CREDIT DEPARTMENT AND THAT SHE CAN SEE THAT MY FINANCES HAVE IMPROVED!</p> <p> </p> <p>THIS IS A POLISHED VERSION OF THEFT! </p> <p> </p> <p>WHY DOES SHE NOT COMMUNICATE WITH ME VIA MY EMAIL WHEN I HAVE NOTIFIED THE BANK MANY TIMES THAT I HAVE RELOCATED ABROAD?</p> <p>MY OTP GET SENT BY EMAIL! </p> <p> </p> <p>FIRST NATIONAL BANK ALLOWS SUCH LOW MORAL PEOPLE TO WORK FOR THEM AND DO SUCH PRACTICES WITH NO RECOURSE FOR A CLIENT.</p> <p> </p> <p> </p> <p>STAY AWAY FROM FNB!!! I KNOW I WILL. I AM NOT IN THEIR DEBT AND I WILL FIND THE RIGHT BANKING PARTNER THAT CAN ATTEND TO MY NEEDS AND STILL KEEP TO THE AGREEMENTS.</p> <p> </p> <p>THIS BEHAVIOR COULD BE EXPECTED IN REMOTE AREAS OF AFRICA, BUT NOT IN MY BELOVED SOUTH AFRICA!</p> <p> </p>