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Phindile M

1 reviews | Active since Nov 2017

31 Oct 2018, 15:31

R99-R115 unauthorized ****s

i have been a client with FNB for almost 3 years now and it is with great sadness that i write this review out of desperation. i seem to have bad-luck with these ****s as i am *******ly debited on all my accounts. i just realized that "HANDSWORKS" is *******ly debiting me on both my FNB, Capitec and my Child's account (as i am the guardian of this account) using my ID number. i have called, done walk-ins , emailed and i am always told there is nothing they can do. i wonder how difficult it is for banks to simply verify information before they let ******* take my money. almost everyone i know is crying over these R89, R99 and now R115 ****s but noboby seems to care to raise a finger to do something about this. i guess they are not doing anything as they are benefiting from this ****s. i am tired, angry and miserable with the tedious excise of reversing and stopping ******* every week, and they come with a different reference number next day. this thing truly a nightmare

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2018, 16:13
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***