NM
Naledi M

1 reviews | Active since Dec 2015

21 Dec 2015, 14:00

R99 debit order ****

On 07 August 2015 I went into an FNB branch to stop unauthorised debits that I had discovered in my account from perusing through my bank statements. It was SIX seemingly different companies *******ly debiting from my account, some debits going as far back as 2014. All debits were conveniently amounts under R100 which resulted in me not picking this up earlier because small amounts don't qualify for an SMS alert. <br> <br> I thought all of this was behind me until I got a new ******* debit from reference ADDEDBE ARV10812 on 25 November 2015, I stopped the debit order using internet banking but before I had even gone into the bank to reverse the amount, the same company debited my account again on 15 December! How and why was I debited again despite instruction to the bank to stop debits?<br> <br> Has the bank investigated the possibility that individuals working in the banking are selling our personal details to **********?<br> <br> Why can't the bank alert clients on ALL transactions?<br> <br> Why not change things such that clients have to physically authorise a debit with the bank directly?<br> <br> Why charge a client for cancelling an ******* debit?<br> <br> What is FNB doing about this?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2015, 14:17
Official
Hello Naledi Msimang,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 836009.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)