TM
Thomas M

1 reviews | Active since Aug 2011

20 Jun 2016, 08:25

R99.00 Unauthorized debit and another R8.00.

<p>I reported R99 debit order **** on my account few months back. I checked my statement this morning and found out that FNB allowed yet another R99.00 debit order to be loaded via EDO. If this happens again, I will be left with no choice but to close my account and go to another bank. Another R8.00 was taken. It may not be much, but R8.00 taken from million accounts, with the help of FNB, is R8m. I want it reversed also.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2016, 09:50
Official

Good day ndimulaifa,

We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.

Do expect communication from one of our subject matter experts very soon.

We apologize for the inconvenience caused. Your complaint reference is 944283.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)

TM
Thomas M's update23 Jun 2016, 18:18
Reviewer Update

3 days later and there is still no response. Sa****ay I am opening a Capitec account. Just waiting for my salary to be deposited tomorrow and move it.