MRA
Mr. R A.

1 reviews | Active since Mar 2009

21 Sept 2015, 20:11

R87 for bank statements is a ripoff!

I needed a recent bank statement of the last three months and requested a printed copy from the bank, since many institutions don't accept the electronically sent statements as legal. <br> Today I see that I paid R87 for said statement. <br> - why wasn't I told that I had to pay for the past three month's statement to be printed? I was under the impression that it's free?<br> - Why was the costs not disclosed with me? R87 is a ripoff, especially for something which should be part of the monthly fees. I don't receive statements via the post, supposedly to save the environment, but I don't recall paying less for my bank fees since I'm receiving the bank statement via email instead of the post.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Sept 2015, 12:53
Official
Hello drhide,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 764035.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)