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Phuti M

1 reviews | Active since Jun 2020

12 Jan 2021, 09:32

R800 INTEREST FOR A R1500 TEMPORARY LOAN.

I app**** for an instant loan of R1500 sometime in Nov. I qualified for around 6k but I didn't need that amount. I specifically typed 1500 while doing the application and few min later, i was paid the entire 6K+ Because I didn't need that amount, I called immediately and explained my issue, told the consultant that I only needed R1500. The amount i don't need was then debited off my account the very same time and i was left with the R1500 I need however, come debit time, i was charged interest on R6K and not R1500. I logged a query and it has been pending for over a month. I am not getting any help. i can't pay over R800 for a R1500 loan. Please help in resolving this query cause I need my refund. query, ***. your Facebook consultant is really not helping me at all. I always get the message "please hang in there, I requested urgent feedback ",but no feedback was ever provided. When i call your call centre, i am always told "we are sending an email to our loans dept, they will contact you" but no one is contacting me.

ITS BEEN OVER A MONTH NOW, CAN SOMEONE HELP ME. PLEASE!!!!!!

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Replies (2)
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Phuti M's update12 Jan 2021, 13:41
Reviewer Update
i previously received the same message on your FB page. ***. you now opening another ticket, same query. useless.

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Phuti M's update19 Jan 2021, 14:02
Reviewer Update
I am still waiting. this query will be 3 months tomorrow. no resolution whatsoever. u dont beleive me? check ref [REF:*** ]. as i prepare to close all my accounts with FNB