R55 to unblock online banking

I just locked my FNB online banking profile, because i pressed enter too many times and the password field obviously doesn't clear after entering an incorrect password the first time around.<br> <br> On the website there are options to reset passwords etc, but you need to have your card present. I don't have my card, because my replacement card is sitting at the branch waiting for me to arrive with a proof of address etc. I don't get any physical statements in this year called 2015 so that's a bit of mission for me.<br> <br> So i called the helpline, where they basically direct you the reset password option on the website. Or you have the option of speaking to someone telephonically at a charge of R55. R55 to speak to someone to unlock an online banking profile?? That's the most ridiculous thing I've heard. Ever. <br> <br> I'm a platinum account holder and expect a better solution to this. With my platinum account at Investec I can call in anytime and be serviced for something so miniscule for free. Nor do i need to find a rates bill to accept delivery of my card.<br> <br> Could someone please assist in unlocking my profile. I know my login details. And i'm not paying R55 for it.