TT
Tshepo T
1 reviews | Active since Jun 2011
09 Mar 2016, 08:46
R500 Slow lounge fee
On the 1st of March 2016 I travelled to East London while still waiting for my flight I decided to relax at the FNB SLOW LOUNGE in O.R Tambo Airport.. Well the service was great I can't complain about that but to my surprise this morning two separate amounts of R250 were charged for me and partner. I want to know how is this possible I have used the FNB SLOW LOUNGE before and have never been charged. Why am I being charged cause when I reached the slow lounge they just swiped my card and said enjoy your day Sir nobody told me the is fee that will charged. This is not on FNB please back my money as this is an inconvenience for me.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
09 Mar 2016, 08:49Hello vbr334,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884991.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884991.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Mar 2016, 08:49
Official
Hello vbr334,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884991.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884991.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)