CC
Corne C
1 reviews | Active since Oct 2011
01 Dec 2015, 12:37
R500 a night....
I app**** for a temporary loan on my account on 24 September. I then realised the admin fee amounts to R500, and this for one night to have funds (salary paid on 25 September). i went through the process, but the message received asked for signed documents, which I didn't continue with, as I was on holiday, and I knew my salary would be paid in a couple of hours. The R500 was however charged to my account, and I had to pay it, which is unacceptable, as I didn't went through with the loan process, and send back signed documents for this to take affect.
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FNB (First National Bank)'s replyOfficial
01 Dec 2015, 14:21Hello cornecoertze,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 824838 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 824838 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Dec 2015, 14:21
Official
Hello cornecoertze,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 824838 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 824838 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)