R490 not dispensed from Fnb Atm

On the 11th November 2025, I got a loan ewallet from lendplus.. They created an ewallet transaction for me under Amplifin... I withdrew the R490 ewallet from Fnb atms but the atm didn't dispense the money... Went inside the branch and was told to return after 7 working days.. Which I returned and was told my claim was rejected but they can see their atm had an error.. The lady that helped me td me she will give me a call to personally update me... She still hasn't, so I wanna know is this how Fnb treats people with their money? Who is supposed to now pay the loan when I hadn't even received the money.. I check daily to see if it has been reversed but no it hasn't