R49 delivery for sim with no laptop

<p>I ordered the Lenovo Ideapad 100 + FREE (500MB) FNB DATA SIM. Received sim and no laptop. Queried it with FNB and they asked me to speak to Digital Planet. Then it went back and forth until I really almost lost it. Asked Mpho to speak to her manager. She put me on hold and came back to me herself telling me what the manager said. Eventually I got hold of the right person at Digital Planet who told me I was never approved for the laptop. So I was never ever informed about that, but FNB thought it good to just have the sim starter pack delivered to me (which I have no use for) and charge me R49 for it. So, then I asked my R49 delivery back because the sim was supposed to come with the laptop and Mpho at FNB says her manager says they cannot do that and I should email them about it. I feel this is totally unfounded and out of principle I want my R49 back. Always had good things to say about FNB, but this was terrible. Also posting this on DIGITAL PLANET because between them it was really a huge struggle to get answers and assistance and I still do not know who is really at fault between them.</p>