R32,366 salary sent from USA on 13 March still missing – FNB must act!

Account Type & Promise: I opened an FNB Global Account after confirming with FNB that it was suitable for receiving international salary payments. I was assured this would not be a problem.

What Happened:

Amount: ZAR 32,366

Date Sent: 13 March 2025

Paying Bank: US-based institution (details provided to FNB)

SWIFT confirmation: The US bank has repeatedly confirmed the funds were successfully delivered to my FNB Global Account on 2 May 2025.

The Issue: Despite providing all SWIFT documentation, tracking details, and ongoing follow-ups for over two months, FNB continues to claim that “no funds were received” and refuses to trace the money properly or escalate the case.

The Impact: This situation has caused financial hardship, stress, and complete loss of confidence in FNB’s handling of international payments. I’ve spent weeks chasing support with no accountability from FNB’s side.

What I Expect:

Immediate escalation to *****/Payments Investigation

A formal case number and confirmation this is being traced

A proper trace report or resolution within 7 days

Full reimbur*****t if the funds cannot be recovered

I have all documentation from the sending bank, and I’m happy to share it again.