1 reviews | Active since Apr 2018

19 Apr 2018, 11:07

R30000 **** WITH NO FEEDBACK AND RUDE STAFF

Item: FNB (First National Bank)
Rating: 1
Author: Tim H

I have been ****med out of R30000.00. I reported the ***** on Friday 13th of April, then went into FNB branch on Saturday 14th April to see how they can help only to be told the ***** case wasn't reported, so I reported it again. With all the relevant documents. I have been told to go to the wrong places multiple times, wasted time and money and all I have asked for is some feedback. I have called, and emailed (emails just get automated responses. I have been assigned a lady to my case, I have her phone number. I have called her 17 times today, she hasn't answered once. It has been nearly a week and no once can tell me what is happening. The funds were transferred to a standard bank account, standard bank has been great, very helpful, but cannot do anything until FNB contacts them. Which still has not been done. All I want is feedback and I can't even get hold of the department in charge of this, or anyone who even cares for that matter.

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

19 Apr 2018, 12:30

Good day Tim Henderson,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply19 Apr 2018, 12:30

Official

Good day Tim Henderson,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

Tim H's updateReviewer Update

20 Apr 2018, 13:40

I still have had no one contact me. I spend around 2 hours a day calling and trying to get feedback and am either met with the extension being busy for the person that I am trying to contact or 'I don't Know' from staff members I do speak to. Is anyone ever going to get back to me?

Tim H's update20 Apr 2018, 13:40

Reviewer Update

FNB (First National Bank)'s replyOfficial

21 Apr 2018, 09:58

Good day Tim Henderson,

Thank you for your posting.

I am disappointed to hear that you have not been contacted and provided with feedback. Your comments has been escalated to FNB Business Banking and I have requested that they be in contact with you.

Please accept my apologies for any frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply21 Apr 2018, 09:58

Official

Good day Tim Henderson,

Thank you for your posting.

Please accept my apologies for any frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Tim H's updateReviewer Update

23 Apr 2018, 10:37

I have again called FNB and spoke to someone for 37 minutes of them explaining they cannot help me. I have been assigned a new person to my case assume the previous one is on holiday or something. Have had to resend all documents and was told 'our system has been down' and again that someone will get back to me. Still without responds. Can anyone from FNB please just give me some sort of feedback that is not complete garbage and lies, or an automated email response. I have spoken to Stardard Bank who have been more than helpful and have said all that they need if for fnb to contact them.

Tim H's update23 Apr 2018, 10:37

Reviewer Update