FP
Frank P

1 reviews | Active since May 2012

30 Dec 2016, 09:33

R300 in payment fees!

<p>I logged in this morning to quickly get a proof of payment and I see on my transaction history two of these items:</p> <p> </p> <p><br />#ITEM PAID NO FUNDS 1 ITEMS ON 16/12/ -100.00</p> <p>#ITEM PAID NO FUNDS 2 ITEMS ON 16/12/<br />2 ITEMS ON 16/12/23 -200.00</p> <p> </p> <p>I forgot to transfer my salary that was deposited into my account earlier than usual because of this time of this year on time for my scheduled payments to go off. My automatic payments go of on the 25th and we received salaries on the 15th already. So for this mistake of mine, simply forgetting to transfer my salary into my active account, you charge me R300 in fees? I've only had good things to tell people about FNB up until this point, but this is really not something to brag about!</p> <p> </p> <p>I've made the deposits where necessary, why in this world do you charge me these insane amounts? </p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Dec 2016, 09:45
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FP
Frank P's update31 Dec 2016, 21:43
Reviewer Update

Thank you Shirelle for reconsidering the fees and reversing the transactions!!

FP
Frank P's update31 Dec 2016, 21:45
Reviewer Update

Changing to 4 stars