R2500 was withdrawn from the account

R2500 was withdrawn from the account *** . My grandmother was at home when the money was withdrawn and she went to the branch and she was told the money was withdrawn from Standard Bank ATM .

Date : 27 May 2020 @14:06 and the ref on sms is : *** amount of R2500.00

***** case was logged : *** can someone please look into this .