R22,831.87 vanished from my FNB Credit Card on 23 September 2021!!!

Dear FNB

To say that l am disappointed would be an understatement.

Let me repeat my case again for the Xth time:

On 23 September 2021 around 23:00 GMT, I attempted to buy a ticket on the Ethiopian Airline website for R22,831.87 using my credit card (****4069) on:

https://www.ethiopianairlines.com

There was an error on the Ethiopian Airline website during the payment, and the ticket purchase was unsuccessful, however, R22,831.87 was deducted from my credit card.

On 24 September 2021, I had to make another attempt to buy the ticket, and it was successful that time around.

Back to the failed transaction...

I emailed and called Ethiopian Airways and they advised me to speak to my bankers - FNB - for a resolution.

I raised a dispute about the transaction using the FNB App.

I waited, patiently, and did not get any response, so l raised more disputes until l lost count. I still did not get any response; so I proceeded to raise a complaint instead.

I eventually heard back from FNB with a claim that no money was ever deducted from my account, yet it was.

I raised a complaint with Visa CEMEA (Reference Number ***6), and like Ethiopian Airways, both companies referred me to my bankers - FNB.

Now can someone WILLING to assist me PLEASE look at what happened on that evening and release my money back into my card, PLEASE.

I am your customer, and have been for 10+ years, why am l being treated like this? Now l have to search on the Internet for names of potential FNB people who can intervene and assist me.

I'm very disappointed with how this issue has been handled.