TN
Thembi N

1 reviews | Active since Sept 2017

18 Sept 2017, 18:40

R2000,00 Reversal/Recall

I transferred R2000.00 into a wrong account on the 26/08/2017,went to the so called my best bank which has gone into dogs(28/08/2017). Already been into THREE BRANCHES,for a R2000 **** this,the idiots FNB staff in BALFOUR PARK do not know whether they are coming or going told me to call the call center,which I did told me to complete the form.No one seemed to know which form,and charge,told me it was aboutR499 I assume that was the way of convincing not to carry on,and that was just be 7days.After 7 days I went to follow up in OUTSPAN BRANCH(MORNINGSIDE),I was told there was nothing on their records,completed another form the charge was now about R200 and something.After few days I decided to go to my branch(****ARNEY),after I received an email to say I completed a wrong form,did the same form,got a call from ****ARNEY to say I completed a wrong form of which was the same,but I did it anyway and confirmed I was aware THIS WAS THE SAME DAMN FORM.

After few days I received a call from ****ARNEY telling they ARE UNABLE TO REACH the recipient,and a threat to say after 5days they will close this case if they still unable.I was already informed that unfortunately they cannot pay me back.

Today I got another message to say I completed a wrong FORM,what a **** is happening there can someone explain to me so disappointed with FnB.

I was trying to forget about me not getting my money,but now I want my money,tired of this sophisticated money making schemes.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2017, 09:13
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)