ML
Michael L
1 reviews | Active since Sept 2015
29 Sept 2015, 14:02
R2000.00 out my credit card.No proof available
Hi what seems like a simple request is turning into a nightmare.Nearly 14 days later and after me running around making endless calls...passed from one person at credit card too online banking,no one can give me any details on why R2000.00 cannt be traced when i requested for it to be sent to another fnb client who cannt pick it up on there side.Fnb have taken the R2000.00 off my credit card and cannt provide me with proof of this payment.
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FNB (First National Bank)'s replyOfficial
29 Sept 2015, 14:42Hello michaellocke,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 768857.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 768857.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Sept 2015, 14:42
Official
Hello michaellocke,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 768857.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 768857.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)