R1600 Fnb account fees debited of my account within a period of 3 days WITH ABSOLUTE NO explanation

<p>I'm currently a "private" client at fnb(not that this makes any difference, i swear my private banker is dead!!, she hasn't been available for months now to help me out on this problem, literally, months!) , anyway, to summarize up the issues i've been having with FNB, a R1600 have been deducted of my account( just fees, that is excluding the monthly fees payable to keep my private account active), with absolute no explanation, the description on these deductable items is completely unclear, went to the bank, they logged a ticket regarding this, still got no feedback(week later), not even a little silly sms that confirm that they are aware of the issue, went back again, they logged a ticket AGAIN!!!, and now finally i'm on hello peter 4 days later, to log a complain, i'm closing my account with FNB after 4 years, pathetic service.</p>