R15,000 Unauthorised Debit – No Help from Bank

I woke up to find my account overdrawn by R15,000, despite having funds and only making purchases within my limit. I’ve received no clear explanation from [FNB], just been passed around with confusing and inconsistent responses.

I’ve exhausted all internal channels and still have no resolution. This situation has caused serious stress and inconvenience.

I demand: 1. A clear explanation of the R15,000 charge. 2. Immediate reversal of any errors. 3. Compensation for the inconvenience caused.

If not resolved urgently, I will escalate this to the Banking Ombudsman and FSCA.

Name:VUYELWA JAKENI Contact Info:***