R135 Mzansi ***

Bad & don't care attitude. I had an unauthorised debit transaction in my account, I thought I could reverse it since it was under 200. But to my surprise, the only option that is available on my bank app was stop, not stop & reverse. I phoned FNB customer care on Monday & got told I can only reverse the debit order on my app, during normal working hours not on a holiday. I phoned today after holding for a long time, only to be told that FNB system is slow today & I must phone some other time. Which by the cost me money for nothing. A ********** activity happend in my bank account & I want my money back. So, is this how FNB treat their customers? My reference number is RY ********** 2713