1 reviews | Active since Feb 2018
R1320 for "insufficient funds" fee
Hallo, I was charged R1320 for "insufficient funds" fee. Honestly i don't have that kind of money. I called a consultant and all he could say to me is i need to check my balance consistently on my app. Can i ask that my card declined transactions if i have insufficient funds? I can not be paying this kind of money when i know that when i swiped there was money in my account. I need these amount reversed or i will always have this shortfall of R1320 for the rest of the year.
Good day Nthabiseng Vilane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Nthabiseng Vilane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)