1 reviews | Active since May 2012
R130 for 3 months bank statements !!!
So, I'm busy with the process of applying for a homeloan. To start the process, I need 3 months bank statements. I went to the branch with the view of being able to print my own statements via Internet Banking and to have them stamped but was informed that the bank is no longer allowed to do this. The convenience of doing it that way was two-fold: 1. It would not cost me any money, as I printed it myself, 2. It would not count as a branch transaction (which influences the e-bucks earn rate.) In the past I have been able to do it in this way, and it worked well. <br> <br> Not being able to do it that way, I had to allow the teller to print the statements for me, because I was told that there was no other option. The teller informed me that it would be R13 a page. R13 A PAGE!!! How can you justfiy this FNB? I am a customer, and a very loyal one at that. When I asked how many pages my statement would be, the teller informed me that she was not able to see that before printing. Being desperate for the statements I had to do it. 10 pages later, and at a loss of R130, I am extremely extremely unhappy. <br> <br> Please make a plan to ensure that I am not charged, and it is not logged as a visit.<br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to Banking Channels who will contact you and provide feedback.
Your complaint reference is 664692.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to Banking Channels who will contact you and provide feedback.
Your complaint reference is 664692.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
