R10000 missing!
<p>My mother made a mistake when transferring R10000 via the FNB app to a credit card account that no longer exists. Call after call, query after query each call centre agent just passes her along to the next with the resolution that the money "should" bounce back within 3 days. </p> <p> </p> <p>It's been nearly a month and no money has bounced back. The account the transfer was made to was closed ages ago. So the question is, where is the R10000? If it's not being returned, who has it now? </p> <p> </p> <p>FNB has been most unhelpful. After a long line of complaints FNB'S client support specialist (Gary Bower) went as far as to state in an email that the money cannot be returned!!! Is FNB going to keep the money??? </p> <p> </p> <p>From Gary Bower: </p> <p> </p> <p>"Please be advised we are unable to reverse any payments made to Credit cards. If the account is closed the funds should automatically return within three working days."</p> <p> </p> <p>It's been nearly a month. </p> <p> </p> <p>This is a joke. This unhelpful service is completely unacceptable. Can someone from FNB please make contact and resolve this? My patience is running thin. </p> <p> </p> <p>Pay back the money! </p> <p> </p> <p> </p>